Blog

Learn about the four P's in ITIL service design, plus the 11 processes that make up this stage of the ITIL service lifecycle.

Lucidchart offers a new integration with Gmail —streamline collaboration when you can easily access and share your diagram directly from Gmail. 

Salesforce has become an essential tool in the modern sales leader’s toolbelt, especially with the wide range of apps that improve, complement, and expand its functionality. Check out the best Salesforce integrations and apps.

When designing an app or webpage, UX and UI designers and developers use a number of planning tools to iterate their ideas and outline their solutions. See the difference between wireframes, mockups, and prototypes, and determine the level of fidelity you'll need in your project.

The cost of employee turnover can soar as high as two times the employee’s salary. With so much at stake, companies should pay close attention to how they can reduce turnover and keep their employees for the long haul. Use the following strategies to track and improve employee retention.

With more and more businesses operating on the cloud, data security and risk management are more critical than ever. So a carefully designed and executed cloud governance plan is a must. Take a look at our 6 best practices for developing cloud governance.

Social selling is much more than a buzzword. It’s a practice that’s disrupting the way B2B sales are done. Period. Learn how social selling can impact your business and get your sales team started now with this 6-step social selling framework.

ITIL is the guidebook to information technology management, used by managers and ITSM practitioners across thousands of organizations, from state departments to enterprises. Read this article for a basic overview of the ITIL framework.

Once a deal closes, you still have the opportunity to upsell and renew those clients when you provide them with exceptional customer experience. Check out six customer retention strategies that work and tips on how you can apply them to impact your bottom line.

It can be difficult to understand and communicate your cloud infrastructure to others. The answer to this problem? Work visually. See the reasons why you should visualize your cloud infrastructure.

Many businesses have adopted the Theory of Constraints methodology to better understand the factors that could be keeping them from their goals. Learn more about Theory of Constraints and the tools you can use to optimize your processes.

Blockframing is essentially a “light wireframe”—rather than focusing on the details, it gives a rough idea of where content will go and how the page will flow so you can gather feedback before you head into high-fidelity designs. See why blockframing is essential to UX.