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ITIL is the guidebook to information technology management, used by managers and ITSM practitioners across thousands of organizations, from state departments to enterprises. Read this article for a basic overview of the ITIL framework.

Once a deal closes, you still have the opportunity to upsell and renew those clients when you provide them with exceptional customer experience. Check out six customer retention strategies that work and tips on how you can apply them to impact your bottom line.

It can be difficult to understand and communicate your cloud infrastructure to others. The answer to this problem? Work visually. See the reasons why you should visualize your cloud infrastructure.

Many businesses have adopted the Theory of Constraints methodology to better understand the factors that could be keeping them from their goals. Learn more about Theory of Constraints and the tools you can use to optimize your processes.

Blockframing is essentially a “light wireframe”—rather than focusing on the details, it gives a rough idea of where content will go and how the page will flow so you can gather feedback before you head into high-fidelity designs. See why blockframing is essential to UX.

Keeping a customer coming back for more—increasing their lifetime value and even turning them into a brand advocate—requires a thoughtful, strategic retention marketing plan. Learn what retention marketing is and how to develop a retention marketing program.

Turn your ideas into real change when you use Lucidchart. We'll walk you through some key steps of scoping and planning a project and link to some helpful templates that will help you get started right away. 

Ready to hit your sales goals in 2020? From productivity hacks to communication tips and tricks, here’s a list of the top five initiatives sales leaders should think about as they put processes and practices in place to close big.

Service strategy helps organizations determine the types of services they should offer and the markets to target. Learn more about the five processes within the service strategy lifecycle stage to drive long-term growth and success. 

Securely managing thousands of accounts and associated user data is a challenge for both users and IT administrators. Single sign-on is one solution organizations use to enhance their IT security, improve user experience, and reduce costs. Learn more.

To attract and satisfy your target customers, you need to know who your customers are and what they need. Developing buyer personas is the first step to understanding your audience so you can make more sales and close more deals.