Process improvement

Business process modeling helps companies document and assess their business processes and workflows so they can adapt and improve with precision and effectiveness. Learn how BPM can support your company’s initiatives for long-term growth and success.

Incident management plays a vital role in the day-to-day operations of organizations large and small. To ensure your IT support team is most effective, implement a clear process flow from the incident report to resolution.

Accounts receivable refers to outstanding invoices, or the money that customers or clients owe the company for any goods or services rendered. Check out these tips for streamlining your accounts receivable process to ensure your company receives payment while maintaining important customer relations. 

High-profile data breaches in the last few years have put data security at the forefront of political, tech, and business news. Learn what security testing is and how you can implement better testing processes to protect your organization and your users.

Ineffective workflows can ruin your team's productivity and cost your company a lot of money. Max Benz from Filestage shares how to perform workflow analysis in order to identify the weaknesses in your process and start optimizing.

Read the recap of our webinar with Jogee Varughese, a business process consultant for Austin Energy. Jogee discussed how you can measure continuous improvement work at your company.  

Learn more about documenting your as-is process. Studying your current state helps organizations document, track, and optimize processes for better performance, greater efficiency, and improved outcomes.

A great business analyst is armed with a toolbox of visual modeling techniques to help them drive successful project outcomes. In this article, you'll find nine of the best techniques, including process flows and SWOT analysis diagrams.

Identify and prepare for potential risks in your workplace. This article explains what the risk assessment process is and how you can start your own in five simple steps (including free templates!).

Our Sr. Director of Customer Success, Cory Cozzens, discusses the critical relationship between sales and customer success and explains how account mapping can facilitate crucial knowledge transfer between these two teams. 

You make hundreds of decisions about your business—it's time to develop a framework to make better ones. We hosted a webinar with business analyst Steven Hodnett to cover critical elements for better decision-making. Read the recap!

Root cause analysis refers to any problem-solving method used to trace an issue back to its origin. Learn how to complete a root cause analysis—we've even included templates to get you started.