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Bugs are slippery, and sometimes they make it past these increased testing measures. When they do, we encourage cross-team communication to get fixes out to our customers as quickly as possible.

No matter how intuitive a product may be, user education material in the form of help centers and communities bridges the product-knowledge gap for users and allows them to better utilize your product. So, how exactly do you build and scale a great help center and thriving user-driven community?

One of the best ways we can support the software we love is by showing an interest in the development of the software by submitting bug reports. Take a more proactive approach than complaining or throwing your computer out the window, and actually take the time to report the bug.

As a software engineer on a small scrum team, I have found that my relationship with the product manager has a significant and direct impact on my effectiveness. During my short tenure at Lucid Software, I’ve already had the opportunity to work with a handful of product managers. Here is what I have learned from my experiences collaborating with them.

Many web apps annoy you by making you re-enter your email and password when signing up. Some also make you stop what you are doing to click a link in a test email to verify the address works. How often have you given up at that point, or gotten distracted before getting around to finishing the sign-up flow and never ended up using a product?

When it comes to surveys, are we asking the right questions? Does the user flow make sense? Have we tested the skip logic and other questions enough? Here are seven tips to help you design the perfect survey.

Stuck in quarter-end rut? Before you start Q4, read these books to boost your motivation and sharpen your skills. These are all pretty easy reads and they all have audiobook options. So without further ado, here are four books to help you kill quota and become a better sales professional.

My career started in car sales and industrial sales, but in my current role at Lucid Software, I have discovered that selling Software as a Service (SaaS) shows the other two industries who’s boss. This is best demonstrated through a series of personal anecdotes that demonstrate the dos and don’ts of an effective sales organization.

Ever had a million ideas zooming in your head of what you need to get done for the day or the week? Fortunately, there are a few methods that may give you the kick start you need to start organizing all you have to do when planning a project.

As an employer, it is important to note that millennials expect to be happy and are looking for an experience and not just a paycheck. Decorating your office space for them so they will feel fulfilled at work will not only help you in the hiring process but will also save you money because unhappy employees are more likely to take more sick days and be less productive.