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Understanding the 5 ITIL service operations processes
Do you need to optimize or refine your ITIL service operations? In this blog we outline the 5 processes and 4 functions of ITIL service operations needed for effective IT service management.
Topics:
- IT and Engineering
How to conduct a skills gap analysis
Do you have employees with the right skills and experience to help your company reach its goals? And are you leveraging those skills effectively? Learn how to perform a skills gap analysis.
Topics:
- HR
- Leadership
How to improve the customer handoff process
A key point of the customer experience is the handoff from sales to customer success—or from one customer success manager to another. Learn how to nail the customer handoff in order to increase retention and satisfaction with your services.
Topics:
- Sales
8 reasons it's time to adopt a new org structure
When your company experiences change—such as dramatic growth or a shift in strategy—you may also need to adapt the structure of your organization. Here are eight signs it might be time for a company reorganization.
Topics:
- Leadership
Pros and cons of the top single sign-on solutions
Looking for a robust single sign-on solution that allows ease of access while still preventing risk to the organization? Here are the pros and cons of some of the most popular SSO solutions on the market.
Topics:
- IT and Engineering
How to get buy-in for changes to your organizational structure
If your company is preparing to scale, acquiring another business, or preparing to undergo another major change, an organizational redesign may be necessary. Learn how to get the necessary buy-in for your org changes from leadership and employees.
Topics:
- HR
- Leadership
How to use LinkedIn Sales Navigator for account-based selling in 2020
Looking for the relevant contact insights to build deep customer relationships? Gabe Villamizar gives tips for using LinkedIn Sales Navigator to improve your account-based selling strategy.
Topics:
- Sales
How Lucidchart supports Waterfall methodology
If you have a linear project with fixed deliverables, Waterfall methodology can provide your team with predictable results for your budget and timeline. See how Lucidchart supports this project management methodology with templates, collaborative features, and more.
Topics:
- Lucidchart tips
- Project management
Cloud vs on-premises comparison
Are you currently weighing cloud vs on-prem? Compare cloud and on-premises server solutions across a few criteria, including cost, security, and scalability, so your business can make the right decision.
Topics:
- IT and Engineering
5 steps for practicing empathy in sales
Leading with empathy as a sales professional is at peak importance. Learn 5 steps to help you practice empathy in sales to develop real, lasting connections with customers and prospects throughout the sales cycle.
Topics:
- Sales
How to plan the future of your organization with Lucidchart
Lucidchart was built to maximize flexibility so you can model the future of your organizational structure before you have to start implementing organizational change. See the process of planning your organizational structure for the future in Lucidchart.
Topics:
How HR can help maintain company culture with remote workers
HR needs to cultivate an environment of productivity and belonging that brings the entire team together, even if everyone is scattered around the globe. To help, we've put together some tips HR can use to foster a positive culture for remote employees.
Topics:
- HR