IT and Engineering

Learn about the four P's in ITIL service design, plus the 11 processes that make up this stage of the ITIL service lifecycle.

With more and more businesses operating on the cloud, data security and risk management are more critical than ever. So a carefully designed and executed cloud governance plan is a must. Take a look at our 6 best practices for developing cloud governance.

ITIL is the guidebook to information technology management, used by managers and ITSM practitioners across thousands of organizations, from state departments to enterprises. Read this article for a basic overview of the ITIL framework.

It can be difficult to understand and communicate your cloud infrastructure to others. The answer to this problem? Work visually. See the reasons why you should visualize your cloud infrastructure.

Blockframing is essentially a “light wireframe”—rather than focusing on the details, it gives a rough idea of where content will go and how the page will flow so you can gather feedback before you head into high-fidelity designs. See why blockframing is essential to UX.

Service strategy helps organizations determine the types of services they should offer and the markets to target. Learn more about the five processes within the service strategy lifecycle stage to drive long-term growth and success. 

Securely managing thousands of accounts and associated user data is a challenge for both users and IT administrators. Single sign-on is one solution organizations use to enhance their IT security, improve user experience, and reduce costs. Learn more.

Effective network security acts as a gatekeeper to your company's proprietary information, preventing unauthorized access and misuse. Learn why network security is so important and which types of network security may be applicable to your business. 

Although product and engineering share similar goals, it can be difficult to create a collaborative, respectful relationship between these two teams when they have distinct motivations and processes. See our tips on how both sides can work better together.

To meet the growing demand for cloud services, three key players have emerged: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). In this article, we'll compare AWS vs Azure vs Google, including pros, cons, and major features of each service.

While scrum may be the most popular scrum methodology, it's worth considering feature-driven development, especially for long-term projects with large teams. Read about the steps of the FDD project life cycle, plus advantages and disadvantages of this methodology.

MoSCoW prioritization will help your company prioritize the items that carry the highest business value. Learn how to run a MoSCoW analysis. Template included!