IT and Engineering

Crucial for IT service organizations, knowledge management allows teams and companies to collect and share information so everyone is on the same page. Learn how you can implement better knowledge management processes in your organization.

Facilitate collaboration and shared understanding across the ITSM lifecycle with Lucidchart. Leverage diagrams to visualize your ITSM processes, from documenting specific actions to defining your measurements, and tracking your outcomes.

As your company grows, you'll need to constantly evaluate software to ensure that it supports employees and provides options for IT to easily manage and scale. See which questions the Lucidchart IT team asks to evaluate enterprise software.

For businesses to remain competitive and valued, they need to develop good ideas swiftly and deliver them to end users. With the help of value stream mapping (VSM), organizations can scale DevOps adoption and accelerate paths to implementation without compromising the caliber of the product.

To prevent costly delays and keep your organization’s operations running, you need to invest in a robust release management process. Learn the five steps to planning your release management process.

Thinking of adopting BYOD or CYOD policies? Use this guide to help you prepare for all the risks and challenges commonly encountered when adopting a "bring your own device" policy as well as the advantages.

As more organizations switch to cloud computing, learn about the common cloud migration challenges and ways to solve them.

Learn about the benefits and lifecycle of DevOps and see how your organization can adopt a successful DevOps process flow.

Software requirements documentation ensures that everyone is on the same page regarding a product or software application’s goals and functional requirements—but no one loves creating this documentation. Learn best practices to ease the documentation process.

Incident management plays a vital role in the day-to-day operations of organizations large and small. To ensure your IT support team is most effective, implement a clear process flow from the incident report to resolution.

In today’s fast-paced development environment, businesses and organizations have to move quickly to remain competitive, so many of them have switched to more agile disciplines, including continuous deployment. Learn best practices for continuous deployment, the ongoing delivery of software features.

High-profile data breaches in the last few years have put data security at the forefront of political, tech, and business news. Learn what security testing is and how you can implement better testing processes to protect your organization and your users.